Circle the word True or the word False to correctly define each of the following statements.
Many funeral directors learn how to balance the two primary mentalities of the funeral process
To a crisis operator satisfaction for a job well done is rarely obtained
3). The motto of a crisis
operator is No one does it like me
4). To most carefree captains the bottom line doesnt matter.
5). Two carefree captains in a partnership will work great every time.
One of the primary concerns of most funeral directors is business and personal image.
regulatory agencies are the overseers of worry.
8). Families who choose cremation usually do so
more out of preference rather than economics.
9). The primary job of the funeral director is to
be a facilitator and coordinator.
10). Most people are eager to pick up advertising novelties at
your funeral home.
11). The general public is keenly interested in how nice your facility looks.
12). The major casket companies do not appear to be worried about the changes in the funeral industry.
13). Quick thinking and quick decisions will help a funeral director stay ahead of the changes
coming in the funeral industry.
14). Diet and metabolism have nothing to due with the way we handle
15). Having someone to hold you accountable to the boundaries you set for your life can
be very helpful.
16). Revisiting your priorities and goals will not help your stress diminish a
Circle the letter of the correct statements to each of the following statements.
Our culture has continually tried to
a. incorporate grief into its welfare system
b. hide the dead and the dying
go back to the 1960s
d. socialize funeral service
18). Practicing your faith on a daily basis
a. will get
very boring very quickly
b. is necessary to get out of debt
c. will take you years to perfect
d. give you personal
19). The rise in the cremation rate has caused
a. an explosion of new cremation oriented products
trouble in the government
c. a world of hurt to hearse manufacturers
d. both a & b
20). The crisis operator
perceives every death call as
a. just another number on the books
b. a series of phone calls
c. the very last
funeral that will happen
d. a crisis in motion
CITY ___________ STATE __________
ZIP ________ PHONE( )__________
Funeral Director License # ______
License # ______
Soc. Sec. # _____________________
I have read this book and all the provided materials and have
personally answered the questions on this examination.
Please return the examination only to:
Central Institute for Education Advancement
Dayton, Ohio 45475-0491
You will receive a letter of course completion within 14 business
days of the examination being received at our office.